How do I update Call Forwarding via a Helix Telecom phone?

REFERENCES INTERNAL ARTICLE NUMBERS 121424, 121425.

Please note the instructions below will not work for calls ringing multiple phones. If incoming calls to your company ring multiple phones then please submit a ticket including the Helix Telecom phone number you would like forwarded and the phone number(s) the calls should be forwarded too. Our Helpdesk Department will be happy to setup a Toggle Code to forward and un-forward calls to the number(s) provided.

If you would like to forward calls to a cell phone or home phone without ringing the desk phone first then follow these instructions:

  • Call Forward = *72 + phone number to forward calls too + #
  • Call Forward Deactivate = *73#

If you would like to ring the phone for 3 rings before forwarding calls for a specific extension then follow these instructions:

  • Call Forward Unavailable = *52 + phone number to forward calls too + #
  • Call Forward Unavailable Deactivate = *53#

If you would like to forward calls for a specific extension when the extension is busy then follow these instructions:

  • Call Forward Busy = *90 + phone number to forward calls too + #
  • Call Forward Busy Deactivate = *91#

If you questions about any of these instructions please submit a ticket and a member of our staff will be happy to assist you.